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Returns & Warranty policy

returns policy

The customer has 30 days to return a product, from the date of delivery, without any associated cost, as long as it does not show any evidence of use and is returned in the same box used for shipping. In case of damage caused by the customer’s bad packaging of the product, VIANALOCALS reserves the right to refuse acceptance of the return and will charge the associated shipping costs to the customer. 

The refund amount is equal to the order value, including shipping costs (if applicable). Money refund is made in the same way as payment, in the case of MB Way or Paypal, or via bank transfer (IBAN is requested) in the case of Multibanco. In the case of payments made with Discount Vouchers or Discount Codes refunds will not be made using the same method.

Returned products must be in their original condition, including labels, packaging, accessories, and manuals.

The cost of returning the items is your responsibility.

Return address: 

VIANALOCALS – Desporto e Aventura, lda

Avenida do Cabedelo, Edifício Aquário Bar

4935-160 Viana do Castelo

Portugal

 

Warranty policy

All products sold, benefit from a guarantee of conformity, without prejudice to the applicable legal guarantees.

VIANALOCALS assumes to carry out any repairs with suppliers. Whatever the problem related to your product, it is necessary to send along with the merchandise a copy of the invoice, the warranty certificate of the same (Wetsuits, watches, glasses) and the return form.

Attention, the warranty does not apply (or partially applies) to the repair of problems resulting from misuse, or non-use according to the manufacturer’s specifications of use.

We recommend that you carefully read the user manual provided with the products.

VIANALOCALS cannot be held responsible if the manufacturer refuses to apply the guarantee. Repair budgets not accepted by the customer may be subject to administrative fees. If you agree with the budget, you must make a bank transfer corresponding to the amount of the repair.

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